952 B
952 B
With the replatform work, we have several new systems for which the Business Solutions Group on-call rotation will need to eventually be responsible.
New Systems with Alerting Needs
Alerting should probably happen for:
- The new.logos.com site hosted by Vercel
- Celigo data flows when integration fails
- BigCommerce order and payment processing failures
Ideas
Nate suggested a couple of things I agree with.
Only low-priority at first
Only low-priority alerting at first for all replatforming things. Justification: the initial rollout will be pretty minimal and won't serve a lot of customers or orders. It shouldn't alert anyone off-hours to fix anything.
Separate on-call rotation at first
Have a separate on-call rotation for only replatforming things at first. They can: 1. Refine alerting before we turn on any high-priority alerts 2. Train the rest of the rotation before we merge the two rotations on replatform things