Work

Harrison (Indy) Sierra interview

Warm-up – 5m Stewardship – 15m Membership – 15m Craftsmanship – 25m Candidate questions – 15m

Warmup

How did you hear about Logos? What interests you about being a software developer at Logos? What are two or three highlights of your career so far?

Stewardship

Juan-Carlos Nelson Tell me about a project and how you got it approved? Email template browser extension tasked by manager to solve this. Was a long process before, manually find the template, copy-paste to Salesforce. Used Google Sheets as DB, browser extension to find them, stores them in local storage, can click on copy. Has "favorite feature".

Deployed it to department, got good feedback. Others have suggested features.

Simple to edit templates in Sheet.

Membership

Emailz browser extension
- Had a week to do it--how did you communicate progress?
  - Periodic updates, every day
  - Shared images, to see progress
  - Got very good feedback when released, not a lot of back-and-forth
- Wise choice to not publish the extension since it contained sensitive API key to Google Sheet
- Had HTML-in-Sheet issue, did you look for help on that--how did you look for a solution?
  - Determined to use Google Sheets, since department uses it extensively
  - Noted problem when pasting in templates
  - Looked into doing it from Google Doc, but not DB-like
- Tell me about how you identified this as a problem?
- What were you discussions like with your co-workers about a potential solution?
  - Did you run into any resistance?
  - Did anyone give you other ideas than your initial solution?
    - How did you incorporate those ideas into the final product?
- As you developed it and when it was done, how did you announce it to co-workers?
- Did you need to show anyone how it worked? How did that go?
Customer service job
- He takes elevated calls from other CS reps, how does he communicate on that? What kinds of questions to ask the CS rep to get the info you need?
- How do you handle difficult customers on the phone?
- How do you handle the situation where notes are not left or left unintelligibly?
- Tell me about a time you had to work together with others to solve a customer's problem or question.
  - How did you approach your team mate?
  - How did you communicate this to the customer?
  - What did you do with the team mate's feedback or solution or suggestions?

Customer services uses the Faithlife Wiki to document issue solutions and known-issues.

Craftsmanship

Martin Anzures

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