2024-08-14

#logos #vercel #bigcommerce #celigo #replatform #oncall #alerting


With the replatform work, we have several new systems for which the [[Business Solutions Group]] on-call rotation will need to eventually be responsible.

## New Systems with Alerting Needs
Alerting should probably happen for:
1. The new.logos.com site hosted by Vercel
2. Celigo data flows when integration fails
3. BigCommerce order and payment processing failures

## Ideas
Nate suggested a couple of things I agree with.
### Only low-priority at first
Only low-priority alerting at first for all replatforming things. Justification: the initial rollout will be pretty minimal and won't serve a lot of customers or orders. It shouldn't alert anyone off-hours to fix anything.
### Separate on-call rotation at first
Have a separate on-call rotation for only replatforming things at first.  They can:
	1. Refine alerting before we turn on any high-priority alerts
	2. Train the rest of the rotation before we merge the two rotations on replatform things