diff --git a/Daily Notes/2024/09/2024-09-09 (Monday).md b/Daily Notes/2024/09/2024-09-09 (Monday).md
index 8a70f63..a62f3be 100644
--- a/Daily Notes/2024/09/2024-09-09 (Monday).md	
+++ b/Daily Notes/2024/09/2024-09-09 (Monday).md	
@@ -31,7 +31,8 @@ Simple to edit templates in Sheet.
 	- As you developed it and when it was done, how did you announce it to co-workers?
 	- Did you need to show anyone how it worked? How did that go?
 -  Customer service job
-	- He takes elevated calls from other CS reps, how does he communicate on that?
+	- He takes elevated calls from other CS reps, how does he communicate on that? What kinds of questions to ask the CS rep to get the info you need?
+	- How do you handle difficult customers on the phone?
 	- Tell me about a time you had to work together with others to solve a customer's problem or question.
 		- How did you approach your team mate?
 		- How did you communicate this to the customer?